Flood support

If you’ve been affected by the recent severe weather or are concerned about future flooding in your area there are lots of agencies and organisations who can help you. We’ve rounded up the main sources of information. If you need any help in the short or long term to deal with the effects of flooding get in contact with our team.

How to find out if you are at risk of flooding

Flood Warning Direct 
Sign up for flood warnings by phone, email or text.
Floodline - 0345 988 1188 open 24/7
Register online

Flood maps and alerts
Click on the links to find the flood maps and alerts for your region.

England - Flood Warning Information Service
Scotland - Scottish Environmental Protection Agency
Wales - Natural Resources Wales
Northern Ireland - NI Direct

Preparing for flooding

Guidance from Gov.UK

Preparing for a flood and getting help during and after

Flooding: health guidance and advice

Keeping farm animals and horses in extreme weather

Support after flooding

Flood recovery scheme
The Government has provided local councils with additional funding to help households and business’ following the recent floods. Each local council is running its own scheme.

Local councils
Find details for your local council to find out about their support such as skips and additional rubbish collections to help with the clean-up.
Find you local council contact details

Water Companies
Yorkshire Water
Northumbrian Water
United Utilities
Scottish Water
Northern Irish Water
wr Cymru

For a full list of water companies visit OFWAT.

Northern Irish Water - Customer Care Register
Additional advice and services for customers who have a disability, are older, have serious medical conditions or need extra help for any other reason. 

Waterline - 03457 440 008

Social media
There are lots of groups on Facebook and Twitter which are helping out people affected by flooding. If you need anything they may be able to help. The support ranges from offers of temporary accommodation, cleaning equipment, clothing, toys and offers of volunteers to help with the clean-up.

Which? have information on how to handle your insurance claims following flooding.
Floods - how to handle home insurance claims

Advice for businesses affected by flooding
The Association of British Insurers has released advice for businesses on what you should do and how your insurance company can help and support you.
Advice for businesses affected by flooding

How can IET Connect help?

If you have been affected by flooding we may be able assist with an emergency grant to help you through a short term crisis. Costs such as alternative accommodation or household items not covered by insurance can be covered. Our advisers are here to provide advice and support and can point you in the right direction for other specialist support.

To find out if we can help you call us on 020 7344 5498 or make an enquiry online.

Contact us


A 24 hr government run information and advice line.
Call 0345 988 1188

Flood Recovery Guide

Know Your Flood Risk have created a very good guide with the information on what to do following a flood.

Flood Recovery Guide